Hyundai service is super.
Last week I got a notice about the driver airbag being recalled. So I made an appointment and took my Tucson in to have it replaced. I showed up on Tuesday and they didn't have the part. So I made another appointment for Thursday evening.
I went to the roll session on Wednesday and started to notice an intermittent noise under my feet. I didn't think too much about it. After the roll session it became slightly more predictable but still didn't seem like anything to get in a tizzy about.
Thursday I received a call from Casey, my Hyundai service rep, who said they did indeed have the part. I went in and waited a few minutes until they called my name.
My name was quickly called and then they asked if it was ok if they put me in a rental car until the next day. Apparently, there was something wrong with some joint or something in my car. Once I learned everything would be covered under my warranty, I agreed and got into my borrowed Sonata. Some of the friendliest people came out of nowhere and offered to carry my 3 duffel bags to the new car. I was so embarrassed that I had a ridiculous amount of stuff in my car. Anyway, I was told to make sure the gas gauge was in the same place as when I left the dealer, 3/4 full. Ok, I thought easy enough!
Friday afternoon I received the call that my car was indeed ready and the noise was not a faulty joint but just a loose screw in my strut. Ok, are cars like their owners too? Just kidding.
The dealer closed at 5:30 so I had to really book it from work to make it to pick my car up on time. And I did, with 7 minutes to spare. I turned in the car and loaded my junk back into my cozy Tucson.
Just as I was about jump into the driver seat, the rental car guy came back and said, "That gas gauge is NOT on the 3/4 mark!" Crap! I was so busy trying to get there before 5:30 I forgot to fill up the tank!!!
I talked him into letting me run up to the nearest gas station, which was in sight, to fill up the fuel I'd used. I ran over to the driver side of the Sonata and opened the door. As I was sliding into the seat, Casey, my service rep, ran over to stop me. She said, "Ms. Dickey! Ms. Dickey, don't worry about the gas. We'll pay for that! You had to come back twice because we didn't have the part. We'll pay for the gas."
I asked several times if she was sure to avoid any awkward Candid Camera moments, and then hopped into my Tucson. I have to say...I am very pleased with my Hyundai service. They tightened my bolt, replaced my airbag cover, paid for my rental gas, and even WASHED my car while it was there. Can't beat that!
Note: I have since learned that just about all dealers wash the cars that they work on but this was my first experience and I think that is a really nice touch. Thanks Hyundai!
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