Insight = Crappy Customer Service

I just got yelled at by an Insight customer service representative. Wow. I'm in shock.

I had to call customer service because the installation technician was crappy and didn't do his job. At the time, I was more concerned with my serious plumbing issues and the fact that I had no water to notice that he had didn't do his job.

So I haven't been able to hook my DVD player up properly now that I have a cable box. So I called customer service. She told me to follow the directions that "they" gave me. Once I figured out who "they" was I determined I no longer have the directions for a piece of auxillary equipment that I've had for 8+ years.

When I told her what I had done and the result that I had gotten she said, "NO. NO! NO!! If you hook it up properly you won't have that problem."

No kidding. I never would have guessed.

Apparently she seemed to think that I needed her to diagnose the fact that I HAVE a problem rather than troubleshoot the problem.

I asked why she was yelling at me. She said she wasn't and the DVD player shouldn't be run through the cable box. Hmmm. Well at least she uttered one helpful thing.

I said thank you and hung up feeling like a little kid who had to sit in the corner with my nose on the wall in a public place.

So there I sat in my living room with an array of cables and wires and a sore ego.

Does anyone know how to hook-up my DVD player? I do have an idea but I think I need a splitter. I'll have to pick one up and try again.